Category: Act! Premium

Introducing Act! v18.2

8/24/2016

We’re pleased to announce the release of Act! v18.2! Features and benefits include:

Act! Connect Link For Desktop Users
The all-new Act! Connect Link delivers the power of the Act! Connect integration platform to Act! Premium desktop users with no complicated setup – simply install and go!

Now, whether you are using the web, desktop, or Cloud version of Act! Premium, it’s easier than ever to leverage the power of Act!

Connect for simple integrations with hundreds of popular business apps that help you save time and accelerate your sales and marketing efforts.

Act! emarketing Enhancements
New Act! emarketing administrative features allow admins to designate which users can send emarketing campaigns, and from which sender profile.

Act! Premium For Web Enhancements
Act! Premium for Web updates enhance the usability of Opportunities by allowing users to manage Opportunity processes and products from the web client. Additionally, Act! Premium for Web users can streamline management of Contacts using the Copy/Move Contact Data option, making it easier to manage the integrity of their Act! data.

Enhanced Security And Control
Additional administration and security options for Act! Premium Web API gives administrators expanded control over how the Web API and related integrations are used within their business.

Quality And Performance Updates
Dozens of performance and quality enhancements across the product portfolio based on user and partner feedback.

Looking for more information or ready to upgrade?

Time Is Running Out!

8/16/2016

Attn: Act! Pro v16, Premium v16 and Premium v17 Users

You are eligible to save up to 25% when you upgrade to Act! Pro v18 or renew into an Act! Premium subscription. In addition to the latest version of Act! Premium, subscriptions include access to expert technical support and training resources, AND the next version of Act! when it's released—at no additional cost.

Hurry! Your special pricing will only be available until September 30, 2016. Also, by the end of this year, Act! v16 will no longer be supported by Swiftpage (KSC support will continue to be available for all versions of Act!).

Act! Introduces the All New Outlook Add-In

7/26/2016

The new Act! Outlook Add-In is available in the Microsoft Office store here. The Add-In is only available for Act! users with an annual Act! subscription.

Features and Benefits
With the new Act! Outlook Add-In, users can streamline workflow, save time, and ensure they maintain a complete record of all customer and prospect interactions.

View Interactions from Microsoft Outlook
Quickly and easily view the past interactions of any customer stored in Act!, with all of the details of past meetings, phone calls, and emails, without ever leaving the Outlook interface.

Add New Contacts
Add new and/or edit existing contacts across both platforms with the click of a button right from an email in Outlook.

Comprehensive Act! Contact History
Easily maintain a complete record of all customer and prospect interactions by attaching the text of an Outlook email to an Act! contact, all from within Outlook.

Create Act! To-Dos
Quickly schedule meetings, calls and other to-dos with Act! Contacts from an Outlook email, streamlining workflow and increasing efficiency.

Are you looking to transition to an annual Act! subscription? Or do you need help installing or using the all new Act! Outlook Add-In?

FAQ: How do I recover my Act! username or password if I have forgotten it?

7/14/2016

Note: This does not apply to Act! Premium Cloud. If you are using Act! Premium Cloud, refer to Act! KB Article 38148.

DIY Username and Password Recovery:
If someone else on your team can login to the database, have him/her click on the Lookup menu, choose Advanced, then Users.

This will show a list of users.

In most cases, the Contact name is the same as your username.

If this fails to help and/or you can’t remember the password, ask your Act! database administrator to click on the Tools menu, Choose Manage Users, find your name, double click and then click Reset Password.

Username and Password Recovery Assistance:

If you are the Act! administrator and you’ve lost your Act! password, we have advanced password resetting tools and we can reset your password for you. If your Act! administrator is no longer with your company and needs to be changed, we can help with that as well.

Other options:
Note: These involve contacting Act! corporate support, not KSC.
Note: This section applies to North American Act! users only.

For Act! users with active support plans:

Act! users with only one database user and active Act! Support plans can contact Act! support during regular business hours (M-F 8:30AM - 8:30PM EST) at (877) 716-6296 to have the password reset at no additional cost.
Act! users with multiple database users and an active Act! Support plan can have the password reset at no additional cost, however it is necessary to first download and complete the Login Disclosure form. Follow the instructions on the form to complete and submit it.

For Act! users with no active support plan:

Act! users with no active support contract can purchase a one-time Username and/or Login Disclosure service. Users will need to first download and complete the Login Disclosure form. Follow the instructions on the form to complete and submit it.

Note: Refer to Act! KB Article 14150 for more details.

Are you looking for a quick, no-hassle password reset?

Act! Feature of the Month: Act! Emarketing

7/13/2016

Did you know that your purchase of a recent version of Act! Premium (v16 and above) includes a basic Act! Emarketing account at no extra cost? Powerful, easy-to-use emarketing tools help you reach the right customers and prospects with the right message, so you can:

Grow your business
Drive sales success
Create customers for life

With Act! Emarketing you can create and send campaigns, analyze results and insights, and view comprehensive contact history – all within Act!

Take Advantage of Powerful Act! Capabilities

Easily access Contacts, Lookups, Groups, and Companies right from within Act! to quickly build targeted email lists.
View emarketing results directly on each contact record within Act!.
Take notes, view complete history, and edit contact details to keep your data up-to-date – no synching, uploading, or downloading needed.

Grow Your Business with Lead Capture

Easily create simple webforms to capture leads from web pages, newsletters, emails, and more.
Copy/Paste HTML into your web page, newsletter and more.
Or, use a hyperlink to Act!’s hosted form.
Extended and Basic forms included.
Stay organized using Act! Group functionality.

Send Your Email with Confidence

Ensure your message gets to the inbox, with our expert advice and handy strategic tips for higher conversions and improved deliverability.
Our dedicated deliverability team manages sender reputation to ensure your emails are sent with outstanding delivery rates.
Send personalized emails immediately or schedule for future delivery with ease.

Track More Than Just Your Emails

Find out exactly what happened after your email was sent, including open rates, clicks, bounces, opt-outs, and more in easy-to-analyze graphs and detailed reports.
Use what you learn to continuously hone your messages.
These results can also be recorded in Act! history so you can make sure future communications reach the right people.

Expedite Follow-up with Intelligent Call Lists

View a prioritized list of recipients ranked by level of interaction – allowing you to contact those who are most interested in your message – right within Act!.
Robust integration within Act! allows you to easily create Histories, Activities, Lookups, and more – right from the contact within the Call List.

Organize Your Leads

Enable Call Lists at time of send or anytime thereafter to get dynamic, up-to-date interaction information.
View and manage Call Lists for each of your campaigns, or combine the hottest leads from all your campaigns into one.
Review all Call List results, or for campaigns over a specified time frame.

Host & Share Your Media

Ensure customers notice your message with personalization options like dynamic data integration and attention-grabbing images.
Upload and host images and documents that can be used to personalize your emails.
Easily share images and documents in your email campaigns by embedding or linking to your hosted library.

Create Email Templates with Ease

With over 100 email templates provided, you’re sure to find one that fits your business need, or easily import your own HTML files for a completely custom campaign.
Customizing your email template is simple with our intuitive drag-and-drop template editor.
Mobile-friendly templates offer maximum readability on mobile devices.

New for Act! v18 - Act! emarketing has been greatly improved for Team use. As an administrator, you have greater control over who can send emarketing message with Call List filters and Act! emarketing permissions for send and Smart Tasks.

Want to purchase the latest version of Act! and take advantage of all Act! Emarketing has to offer? Already have Act! Emarketing and looking for training in using it efficiently and effectively?

Act! Feature of the Month: Act! Web API & Act! Connect View

6/20/2016

The new Act! Web API is a modern development integration service. This application runs on your Act! Premium (access via web) server and allows you to seamlessly and easily connect and integrate your Act! Premium Contacts, Groups, and Activities with additional services as part of a Premium Subscription. It provides do-it-yourself integrations and automation, as well as effective and flexible custom development capabilities.

Act! Connect is the Act! Marketplace now updated for a new generation of connectivity. Integrations using the new Act! Web API are available in Act! Connect for active Act! Premium subscription customers. Quickly and easily set up connections between Act! and:

Outlook®
Slack
PayPal®
Wufoo™
QuickBooks Online
And more!

Enrich your Act! data and trigger actions that save time and accelerate your sales and marketing efforts. The improved installation of Act! Web API with Act! Premium for Web ensures you have the tools you need to get started with Act! Connect services, or create custom integrations.

Looking for help installing the Web API or creating Connections? Want to learn more about how you can use the Act! Web API to benefit your business?

Act! v18.1 Is Here!

5/10/2016

We’re pleased to announce the release of Act! v18.1, which introduces new features that help you prioritize your focus, offers seamless integration with hundreds of popular business apps, and provides enhancements to your Act! experience with dozens of performance and usability improvements.

Key Highlights of Act! v18.1

Increase productivity with the all-new Favorite Contacts checkbox, and the Activity Create Date stamp.
Integrate with ease by leveraging Act! Connect to quickly set up connections between Act! and other popular business tools via the Act! Web API.
Act! Premium Contact Link for Outlook® helps you stay productive by interacting with Act! Contact details right inside of Outlook.
Bundled installation of Act! Web API with Act! Premium for Web ensures you have the tools you need to get started with Act! Connect services, or create custom integrations.
Stay up-to-date with the newest compatibility updates and performance improvements, including support for Chrome™ and Internet Explorer® 11.

Act! Feature of the Month: Global Toolbar Customization

4/8/2016

The latest version of Act! allows you to customize the global toolbar to improve your productivity and make Act! fit the way you work.

NOTE: Before changing any default toolbars or menus, think carefully about what you are trying to achieve. Altering existing toolbars or menus could make it difficult to perform tasks and follow instructions in the Help, guides, and Featured videos, as they refer to a standard configuration.

The global toolbar cannot be relocated or undocked from its location. However, you can:

Modify the global toolbar by adding or rearranging buttons.
Remove buttons that you rarely use.
Create custom commands and add them to the global toolbar.

Act! Feature: Intelligent Call Lists

2/3/2016

If you use Act! emarketing, have you made use of Intelligent Call Lists? This feature allows you to find out exactly what happened after your Act! emarketing email was sent, including open rates, clicks, bounces, opt-outs etc. in easy-to-analyze graphs and detailed reports. Use what you learn to expedite follow-up, organize your leads and continuously hone your messages.

View a prioritized list of recipients ranked by level of interaction – allowing you to contact those who are most interested in your message – right within Act!.
Robust integration within Act! allows you to easily create Histories, Activities, Lookups, and more – right from the contact within the Call List.

Enable Call Lists at time of send or anytime thereafter to get dynamic, up-to-date interaction information.
View and manage Call Lists for each of your campaigns, or combine the hottest leads from all your campaigns into one.
Review all Call List results, or for campaigns over a specified time frame.

Learn more about the Call List Feature in Act! and how to use it.

Looking to get Act! emarketing, add the Call List feature to your Act! Emarketing subscription or need help utilizing your Call Lists?

A Holiday Gift From Act!: Try Act! v18 for Free

12/9/2015

Act! released v18 on December 8th and it’s better than ever! Act! Premium v18 brings a host of compatibility and productivity enhancements, new Act! emarketing administrative features, a fresh, modern look for Act! Premium for Web, and more.

Extend the power of Act! and streamline efficiency with an all-new web API platform that allows for meaningful connections to business productivity tools, and stay up-to-date with the newest features available for Act! with flexible subscription plans – now including expert technical support.

Experience Act! In a Whole New Way
Act! Premium subscription plans help you stay up-to-date with the newest features and platform enhancements, plus keep you compatible with the latest business productivity tools like Windows® 10, Office 2016, and various browsers. With flexible new subscription plans, on-premises and Cloud deployment options, integrated emarketing services, and more – you’ll love the new Act!.

Modern, Cloud-Based Platform
Experience the new simplistic and efficient design of Act! Premium for Web – same great Act!, fresh new look.
Try the #1 best-selling customer and contact manager for free, for 14 days.

Easily upload and add your own data to your own, secure Act! Premium Cloud database to experience all the rich features available in the latest version of Act! Premium – including Act! emarketing! Now hosted on Google’s Cloud Platform™, Act! Premium Cloud is faster, more scalable, and more reliable than ever.

Act! Emarketing & Call Lists
Act! emarketing has been greatly improved for Team accounts, now allowing administrators to choose who gets access to sign up for an email marketing account, send email campaigns, view specific Call Lists, and take advantage of Smart Task automation for email marketing.

Easily segment and view specific Call Lists by filtering by sender profile – making it easier than ever to quickly follow-up with hot leads.

Connected Workspaces
An all-new web API platform enables you to make meaningful connections to business and productivity tools that help you streamline efficiency and extend the power of Act!.