 Here at Kristi Smith Consulting, we work hard and we know you do too. In honor of Labor Day we’ll be closed Monday, September 5th. We hope you enjoy a fun and relaxing Labor Day weekend!
If you have any imminent support needs, we recommend scheduling a support appointment now! Note: This does not apply to Act! Premium Cloud. If you are using Act! Premium Cloud, refer to Act! KB Article 38148. DIY Username and Password Recovery: If someone else on your team can login to the database, have him/her click on the Lookup menu, choose Advanced, then Users.   This will show a list of users.  In most cases, the Contact name is the same as your username.
If this fails to help and/or you can’t remember the password, ask your Act! database administrator to click on the Tools menu, Choose Manage Users, find your name, double click and then click Reset Password. Username and Password Recovery Assistance: If you are the Act! administrator and you’ve lost your Act! password, we have advanced password resetting tools and we can reset your password for you. If your Act! administrator is no longer with your company and needs to be changed, we can help with that as well. Other options: Note: These involve contacting Act! corporate support, not KSC. Note: This section applies to North American Act! users only. For Act! users with active support plans:
For Act! users with no active support plan:
Note: Refer to Act! KB Article 14150 for more details. Are you looking for a quick, no-hassle password reset?
Want to save money on KSC support? Sign up for one of our KSC Support Plans or pre-pay for two or more hours of support through our online store.
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