Kristi Smith Consulting | Business Solutions That Make Sense
  • Home

FAQ: How do I recover my Act! username or password if I have forgotten it?

7/14/2016

 
Note: This does not apply to Act! Premium Cloud. If you are using Act! Premium Cloud, refer to Act! KB Article 38148.

DIY Username and Password Recovery:
If someone else on your team can login to the database, have him/her click on the Lookup menu, choose Advanced, then Users.
Picture
Picture
​This will show a list of users. 
Picture
In most cases, the Contact name is the same as your username.

If this fails to help and/or you can’t remember the password, ask your Act! database administrator to click on the Tools menu, Choose Manage Users, find your name, double click and then click Reset Password.​

Username and Password Recovery Assistance:

If you are the Act! administrator and you’ve lost your Act! password, we have advanced password resetting tools and we can reset your password for you. If your Act! administrator is no longer with your company and needs to be changed, we can help with that as well.

Other options:
Note: These involve contacting Act! corporate support, not KSC.
Note: This section applies to North American Act! users only.

For Act! users with active support plans:
  • Act! users with only one database user and active Act! Support plans can contact Act! support during regular business hours (M-F 8:30AM - 8:30PM EST) at (877) 716-6296 to have the password reset at no additional cost.
  • Act! users with multiple database users and an active Act! Support plan can have the password reset at no additional cost, however it is necessary to first download and complete the Login Disclosure form. Follow the instructions on the form to complete and submit it. 
 
For Act! users with no active support plan:

  • Act! users with no active support contract can purchase a one-time Username and/or Login Disclosure service. Users will need to first download and complete the Login Disclosure form. Follow the instructions on the form to complete and submit it. 
 
Note: Refer to Act! KB Article 14150 for more details.

Are you looking for a quick, no-hassle password reset?
CONTACT US

Comments are closed.
    Loading

    Picture
    Subscribe To Our Newsletter


    Archives

    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    November 2012
    October 2012
    September 2012
    July 2012
    June 2012
    May 2012
    April 2012
    March 2012
    February 2012
    January 2012
    November 2011
    October 2011
    September 2011
    August 2011
    July 2011
    June 2011
    May 2011
    April 2011
    March 2011
    February 2011
    January 2011
    December 2010
    November 2010
    August 2010
    April 2010
    February 2010
    January 2010
    December 2009


    Categories

    All
    8x8
    ACT! 2011
    ACT! 2013
    ACT! Activities
    ACT! Add On
    ACT! And Outlook Integration
    ACT! Backups
    Act! Connect
    Act! Customization
    Act! Database Maintenance
    ACT! Dynamic Groups
    Act! Emarketing
    Act! Features
    ACT! For Events
    ACT! For Mobile Devices
    Act! For Web
    Act! Personal Info Tab
    Act! Personalization
    Act! Premium
    Act! Premium Cloud
    Act! Promotions
    ACT! Reports
    ACT! Searches
    ACT! Social Media
    Act! Technical Support
    ACT! Tip
    Act! Update
    Act! V16
    Act! V17
    Act! V18
    Automated Marketing
    Automation
    Browser Issues
    Business Ethics
    Business Hours
    Business Humor
    Business Intelligence
    Business Tools
    Call Lists
    Chrome
    Cloud Communications
    Cloud Hosting
    Contact Layout
    Contacts
    Content Marketing
    CRM Integration
    Customer Appreciation
    Customer Relationships
    Customer Retention
    Database Conversion
    Digital Marketing
    DIY
    Drip Marketing
    Duplicate Entries
    Efficiency
    Email
    Email Marketing
    Events
    Export
    Exporting To Excel
    FAQ
    Favorite Contacts
    Favorite Lookup
    Fill The Pipeline
    Filtering
    History List
    Holidays
    How To
    Import
    Integration
    Intuit
    Labor Day
    Leads In ACT!
    LinkedIn
    Microsoft Office
    Mobility
    Newsletter
    Opportunities
    Organization
    Outlook Integration
    Payment Processing
    PayPal
    Payroll
    Productivity
    Prospects
    Queries
    QuickBooks Online
    QuickBooks Payments
    QuickBooks Payroll
    Relationship Building
    Sales Pipeline
    Sales Review
    Slack
    Social Media
    Social Media Marketing
    Spring
    Strategic Planning
    Subscription
    Summer Projects
    Swiftpage
    Sync ACT! To Mobile
    Task List
    Technical Issue
    Technical Support
    Trade Shows
    Training
    Upgrade
    Upgrade ACT!
    Voice Over Ip
    VOIP
    Web API
    Web Browsers
    Webinar
    Web Info Tab
    Windows 10
    WuFoo

Kristi Smith Consulting     |    (847) 520-0860    |    info@kristismith.com


This Web site is owned by Kristi Smith Consulting, LLC. Kristi Smith Consulting, LLC is independent from Swiftpage and is not authorized to make any statement, representation or warranties or grant any license or permission on behalf of Swiftpage regarding any product, service or Web site content. Certain materials made available on or through this Web site are owned by Swiftpage and cannot be used without the prior written permission of Swiftpage; such materials have been released to KSC as a Swiftpage Authorized Business Partner and are used with permission from Swiftpage ACT! LLC. | www.swiftpage.com | All images displayed are the property of Kristi Smith Consulting and may not be copied or used without prior written authorization from a Kristi Smith Consulting administrator.