Note: This does not apply to Act! Premium Cloud. If you are using Act! Premium Cloud, refer to Act! KB Article 38148.
DIY Username and Password Recovery:
If someone else on your team can login to the database, have him/her click on the Lookup menu, choose Advanced, then Users.
DIY Username and Password Recovery:
If someone else on your team can login to the database, have him/her click on the Lookup menu, choose Advanced, then Users.
This will show a list of users.
In most cases, the Contact name is the same as your username.
If this fails to help and/or you can’t remember the password, ask your Act! database administrator to click on the Tools menu, Choose Manage Users, find your name, double click and then click Reset Password.
Username and Password Recovery Assistance:
If you are the Act! administrator and you’ve lost your Act! password, we have advanced password resetting tools and we can reset your password for you. If your Act! administrator is no longer with your company and needs to be changed, we can help with that as well.
Other options:
Note: These involve contacting Act! corporate support, not KSC.
Note: This section applies to North American Act! users only.
For Act! users with active support plans:
For Act! users with no active support plan:
Note: Refer to Act! KB Article 14150 for more details.
Are you looking for a quick, no-hassle password reset?
If this fails to help and/or you can’t remember the password, ask your Act! database administrator to click on the Tools menu, Choose Manage Users, find your name, double click and then click Reset Password.
Username and Password Recovery Assistance:
If you are the Act! administrator and you’ve lost your Act! password, we have advanced password resetting tools and we can reset your password for you. If your Act! administrator is no longer with your company and needs to be changed, we can help with that as well.
Other options:
Note: These involve contacting Act! corporate support, not KSC.
Note: This section applies to North American Act! users only.
For Act! users with active support plans:
- Act! users with only one database user and active Act! Support plans can contact Act! support during regular business hours (M-F 8:30AM - 8:30PM EST) at (877) 716-6296 to have the password reset at no additional cost.
- Act! users with multiple database users and an active Act! Support plan can have the password reset at no additional cost, however it is necessary to first download and complete the Login Disclosure form. Follow the instructions on the form to complete and submit it.
For Act! users with no active support plan:
- Act! users with no active support contract can purchase a one-time Username and/or Login Disclosure service. Users will need to first download and complete the Login Disclosure form. Follow the instructions on the form to complete and submit it.
Note: Refer to Act! KB Article 14150 for more details.
Are you looking for a quick, no-hassle password reset?
