With this innovative solution, your customers can reach you quickly and easily. You and your sales team becomes highly proactive and responsive with the tools to access every aspect of your customers' CRM data and provide top-notch, personalized service.
Increase Productivity
Leverage the capability of ACT! - Linking VoIP to your CRM strategy further unifies the platform for applications, supporting customized, intelligent, and strategic uses of voice communications.
Business Owners and Sales Managers often complain that CRM applications don't get fully utilized because the sales force sees the data-entering process as prohibitive and cumbersome.
Integrating ACT! with C3IP's robust, business grade VoIP solution is reversing that labor force issue. With the inbound screen pop, a sales representative or customer-support agent can take an incoming call that quickly and easily dips into the ACT! database displaying the customer's record, history, etc. While the call is in progress, the sales person can search through the ACT! contact record, take notes, update customer data, create a follow up, etc. The call is automatically logged and a history is created once the representative hangs up the phone. If the caller id is not found in the ACT! database, a screen pops that will allow the creation of a new customer record on the spot. Callers can also dial a customer directly from their ACT! database.
The integration will help employees and businesses materially reduce call-processing times.
Increase Sales
With your CRM combined with VOIP connectivity you can achieve new levels of collaboration and responsiveness. You can collect vital customer details and have instant
access to customer histories. Deliver better customer service through instantaneous responsiveness and understanding that builds customer loyalty and decreases customer "churn".
Save Money
VoIP AddOn for ACT! includes robust telephone features and functionality at a fraction of the cost of traditional PBXs and premise based IP PBXs. Businesses can re-allocate money from the capital budget to the operating budget and establish a flat monthly rate for their telephone service because domestic long distance in the contiguous US and Canada is included.
With VoIP AddOn for ACT! any size business can leverage the effectiveness of its ACT! platform by readily and easily capturing interaction data with, for and about their customers and making it readily available to your employees who are servicing those customers' needs.