Kristi Smith, President and Act! Certified Consultant (ACC)

Experience...
Kristi assists businesses and sales teams in strategically developing business processes and automating winning sales techniques through the use of Act! She has been an Act! Certified Consultant since January, 2003 and a member of the Act! Business Partner Advisory Council (BPAC) since 2009. She has assisted over 700 businesses and organizations in getting more out of using Act!. Kristi particularly enjoys developing custom reports to help transform businesses through monitoring and adapting to key performance indicators. With employees in multiple states, Kristi is also particularly interested in the benefits and challenges of remote workers.

Prior to founding Kristi Smith Consulting in October, 2002, Kristi worked in computer support for Discover Card. Her primary duties were technical support analysis and escalation. She supported Microsoft Office applications, Microsoft Windows, Lotus Notes, Crystal Reports and a variety of internally developed applications. She also served as a liaison between support technicians and Discover employees – often joking that her job was to translate “Geek” to English.

Kristi has also served in the nonprofit sector, where she worked in fundraising for Paul Newman’s Buffalo Prairie Gang Camp in Peoria, IL, for City Year Chicago, and for Ayuda, Inc. in Washington DC. 

Education...
Kristi has a Master of Arts in Government (specializing in Mexican Politics) from New Mexico State University. Kristi is a graduate of the University of Arizona, where she earned her Bachelor of Arts in Political Science and Latin American Studies. 

A Bit About Kristi...
When not working (which is rare, because her boss is mean!), Kristi enjoys traveling with her husband, organic gardening, cooking, and working on energy conservation and solar power projects. As a serial entrepreneur, Kristi maintains notebooks and databases of other business ideas. Her other true passion is working on economic development and micro enterprise programs with the residents of San Pedro Chenalhó, Chiapas, Mexico.