Experience
Before joining the Kristi Smith Consulting team, Tina worked as an office manager for a busy dermatologist office in Barrington, Illinois. In this position, she served a variety of roles. She met with pharmaceutical representatives and managed their accounts. She audited pathology statements and investigated patient billing questions. She calmly and professionally resolved patient concerns. She interviewed, hired and trained office staff, requiring fast and courteous customer service.
Since joining KSC as the Customer Relationship Specialist, Tina's role continues to evolve. Over time, she has taken on the additional responsibilities of marketing and website management. In November 2009, she proudly launched the newly-designed KSC website which she spent many hours creating. She added a blog to the website and enjoys writing for that weekly. She also became a Swiftpage Gold-Level Drip Marketing Certified Consultant. Tina welcomes her new responsibilities; and also continues to enjoy working with, and building relationships with, the KSC clients.
Education
Tina graduated from Northern Illinois University with a B.A. degree in Psychology with a minor in Family Life. She then attended National Louis University where she earned her Type 03 teaching certificate. She likes to consider herself a life-long learner and is always welcoming opportunities to learn something new.